Research use only. All compounds are for use by qualified researchers in controlled laboratory environments — not for human or animal consumption. Not evaluated by the FDA. Not intended to diagnose, treat, cure, or prevent any disease.
SMARTMDResearch Series
Policy

Shipping & Fulfillment

Processing time

Orders are processed within 1-2 business days of confirmed payment. Orders placed on weekends or holidays are processed the following business day.

Shipping methods

All orders ship via USPS or UPS from within the United States. Standard shipping is included at no additional cost for domestic (US) orders. Expedited shipping options may be available at checkout.

Delivery time

Standard delivery: 3-7 business days after shipment (varies by location). You will receive a tracking number via email once your order ships.

Shipping destinations

We currently ship to all 50 U.S. states and Washington, D.C. International shipping is not available at this time.

Fulfillment & packaging

SMART MD Peptides maintains quality partnerships with a network of verified U.S.-based research laboratories (the "Vetted Lab Network"). To ensure timely fulfillment — particularly during periods of high order volume — orders may be fulfilled directly by a verified partner laboratory.

Products fulfilled through the Vetted Lab Network meet identical quality standards: same 3-lab independent verification (HPLC, mass spectrometry, LAL endotoxin assay), same lot-specific COA documentation, same research-use-only labeling. Product packaging and vial labeling may differ from website imagery when fulfilled through a partner lab. This does not indicate any difference in product quality or verification status.

What's included with every shipment

  • Lot-specific Certificate of Analysis (COA) from 3 independent U.S. laboratories
  • Research-use-only compliance documentation
  • State-specific compliance reference (when applicable)
  • Handling and storage instructions

Temperature-sensitive products

Lyophilized (freeze-dried) peptides are stable at room temperature during transit. Once received, store at -20°C or as indicated on the COA documentation. Some products may ship with cold packs during warm-weather months.

Lost or damaged shipments

If your order is lost, damaged, or arrives with a broken seal, contact us immediately at info@smartmbservices.com or 251-387-7712. We will reship or issue a full refund at our discretion. Include your order number and photos of any damage.

Questions

Email: info@smartmbservices.com
Phone: 251-387-7712
Hours: Monday-Friday, 9am-5pm PT